Frequently Asked Questions
Everything you need to know about shopping with Conguitos.
How long does shipping take?
Standard domestic shipping typically takes 2-4 business days, while international orders may take 7-10 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Simply use our online portal to initiate a return or exchange.
How do I know which size to choose?
Each product page includes a detailed size guide. We recommend measuring your child's foot or height and comparing it to our chart for the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna for flexible financing.
Are Conguitos shoes made from sustainable materials?
Yes, we are committed to quality and sustainability. Many of our collections feature eco-friendly materials and are proudly manufactured under ethical labor standards.
Can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.